Pipeline Advertising ("Company", "we", "our", or "us") provides AI-powered customer communication and lead engagement services, including AI chatbots, automated email and SMS follow-up, missed-call text-back systems, lead nurturing, and appointment booking automation. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website and services.
Information We Collect
We may collect the following categories of information:
Information Provided by Clients or Website Visitors
- Name
- Email address
- Phone number
- Company information
- Appointment details
- Customer communication history
- Lead and CRM information
Automatically Collected Information
- IP address
- Browser and device information
- Website usage analytics
- Cookie and tracking data
Communication and AI Interaction Data
Our systems may process:
- AI chatbot conversations
- SMS messages
- Emails
- Call metadata
- Appointment scheduling information
- Lead response history
How We Use Information
- Provide AI-powered communication services
- Automate lead follow-up workflows
- Schedule appointments
- Respond to inquiries
- Improve website performance and user experience
- Maintain security and prevent abuse
- Comply with legal obligations
AI-Generated Communications
Certain services provided by Pipeline Advertising utilize artificial intelligence to generate or assist with automated responses sent through chat, SMS, email, or related communication channels.
While we strive for accuracy and reliability, AI-generated responses may occasionally contain inaccuracies or unintended outputs. Clients are responsible for reviewing and monitoring automated workflows and communications where appropriate.
Third-Party Platforms & Service Providers
We may use trusted third-party providers and platforms to support our services, including CRM systems, hosting providers, analytics providers, communication providers, and automation tools. At this time, portions of our services and client workflows may be operated through the GoHighLevel platform.
These third-party providers may process information on our behalf solely for the purpose of delivering services. We do not sell personal information.
Data Retention
- Provide services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Data Security
We implement commercially reasonable technical and organizational safeguards designed to protect personal information. However, no online platform or transmission method can guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of personal information
- Object to certain processing activities
- Request data portability
Requests may be submitted to info@pipelineadvertising.com.
Cookies & Tracking Technologies
We may use cookies and similar technologies for website functionality, analytics, authentication, performance monitoring, and marketing optimization. Please review our Cookie Policy for additional information.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Information
Pipeline Advertising
Email: info@pipelineadvertising.com
Phone: (847) 801-PIPE